:root {
    --bg-1: #0a0a0a;
    --bg-2: #1a1a1a;
    --bg-3: #252525;
    --text-1: #ffffff;
    --text-2: #b0b0b0;
    --border: #2a2a2a;
    --primary: #6366f1;
    --hover1: #4f46e5;
    --glow1: rgba(99, 102, 241, 0.3);
    --success: #10b981;
    --danger: #ef4444;
    --warning: #f59e0b;
    --grey-1: #6b7280;
    --hover2: #4b5563;
}
/* Override Bootstrap dark-mode text utilities to use app palette */
.text-secondary { color: var(--text-2) !important; }
.text-muted { color: var(--text-2) !important; }
/* Scoped transitions — avoid global * rule that causes table jitter */
.btn, .card, .form-control, .form-select, .nav-link, .list-group-item, .badge {
    transition: all 0.2s ease;
}
body {
    background: linear-gradient(135deg, var(--bg-1) 0%, #1a1a2e 100%);
    background-attachment: fixed;
    color: var(--text-1);
    font-family: 'Inter', -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif;
    min-height: 100vh;
}
.navbar {
    background: rgba(10, 10, 10, 0.8) !important;
    backdrop-filter: blur(10px);
    border-bottom: 1px solid var(--border);
    box-shadow: 0 4px 6px rgba(0, 0, 0, 0.1);
    padding: 1rem 0;
}
.navbar-brand {
    color: var(--text-1) !important;
    font-weight: 700;
    font-size: 1.25rem;
    letter-spacing: -0.5px;
}
.nav-link {
    color: var(--text-2) !important;
    font-weight: 500;
    padding: 0.5rem 1rem !important;
    border-radius: 6px;
    margin: 0 0.25rem;
}
.nav-link:hover {
    color: var(--primary) !important;
    background: rgba(99, 102, 241, 0.1);
}

.btn-primary {
    background: linear-gradient(135deg, var(--primary) 0%, var(--hover1) 100%);
    border: none;
    border-radius: 8px;
    padding: 0.625rem 1.5rem;
    font-weight: 600;
    box-shadow: 0 4px 14px 0 rgba(99, 102, 241, 0.3);
    transition: all 0.3s ease;
}

.btn-primary:hover {
    transform: translateY(-2px);
    box-shadow: 0 6px 20px 0 rgba(99, 102, 241, 0.4);
    background: linear-gradient(135deg, var(--hover1) 0%, var(--primary) 100%);
}

.btn-secondary, .btn-grey {
    background: linear-gradient(135deg, var(--grey-1) 0%, var(--hover2) 100%);
    border: none;
    border-radius: 8px;
    padding: 0.625rem 1.5rem;
    font-weight: 600;
    box-shadow: 0 4px 14px 0 rgba(107, 114, 128, 0.3);
    transition: all 0.3s ease;
    color: var(--text-1);
}

.btn-secondary:hover, .btn-grey:hover {
    transform: translateY(-2px);
    box-shadow: 0 6px 20px 0 rgba(107, 114, 128, 0.4);
    background: linear-gradient(135deg, var(--hover2) 0%, var(--grey-1) 100%);
    color: var(--text-1);
}

.btn-outline-secondary, .btn-outline-danger {
    border-radius: 8px;
    padding: 0.625rem 1.5rem;
    font-weight: 600;
    transition: all 0.3s ease;
}

.btn-outline-secondary:hover, .btn-outline-danger:hover {
    transform: translateY(-2px);
}

.card {
    background: var(--bg-2);
    border: 1px solid var(--border);
    border-radius: 12px;
    box-shadow: 0 4px 6px rgba(0, 0, 0, 0.1);
    transition: all 0.3s ease;
    overflow: hidden;
}

.card:hover {
    box-shadow: 0 8px 16px rgba(0, 0, 0, 0.2);
    transform: translateY(-2px);
}

.card.filter-card:hover {
    transform: none;
}

.card-header {
    background: var(--bg-3);
    border-bottom: 1px solid var(--border);
    padding: 1.25rem;
    font-weight: 600;
}

.card-body {
    padding: 1.5rem;
}
.filter-card .card-body {
    padding: 0.75rem 1rem;
}


.form-control {
    background-color: var(--bg-3);
    border: 1px solid var(--border);
    color: var(--text-1);
    border-radius: 8px;
    padding: 0.75rem 1rem;
    transition: all 0.3s ease;
}

.form-control:focus {
    background-color: var(--bg-3);
    border-color: var(--primary);
    color: var(--text-1);
    box-shadow: 0 0 0 3px var(--glow1);
    transform: scale(1.02);
}

.form-control::placeholder {
    color: var(--text-2);
}

.list-group-item {
    background-color: var(--bg-2);
    border: 1px solid var(--border);
    border-radius: 8px !important;
    margin-bottom: 0.5rem;
    transition: all 0.3s ease;
}

.list-group-item:hover {
    background-color: var(--bg-3);
    transform: translateX(4px);
}

.alert {
    border-radius: 10px;
    border: none;
    padding: 1rem 1.25rem;
    box-shadow: 0 4px 6px rgba(0, 0, 0, 0.1);
}

.alert-info {
    background: rgba(99, 102, 241, 0.2);
    color: var(--text-1);
    border-left: 4px solid var(--primary);
}

h1, h2, h3, h4, h5 {
    color: var(--text-1);
    font-weight: 700;
    letter-spacing: -0.5px;
}

.table {
    --bs-table-color: var(--text-1);
    --bs-table-striped-color: var(--text-1);
    --bs-table-hover-color: var(--text-1);
    --bs-table-bg: transparent;
    --bs-table-striped-bg: rgba(255, 255, 255, 0.03);
    --bs-table-hover-bg: var(--bg-3);
    color: var(--text-1);
}

.table-hover tbody tr:hover {
    background-color: var(--bg-3);
}

.badge {
    padding: 0.5rem 0.75rem;
    border-radius: 6px;
    font-weight: 600;
}

.sortable-header {
    color: inherit !important;
    text-decoration: none !important;
    cursor: pointer;
    white-space: nowrap;
}

.sortable-header:hover {
    color: var(--text-1) !important;
    text-decoration: none !important;
}

.sort-arrow {
    font-size: 0.7em;
    margin-left: 2px;
    color: var(--text-2);
}

/* Fixed-width ticket table — prevents layout shift on hover */
.ticket-table {
    table-layout: fixed;
    width: 100%;
}
.ticket-table th,
.ticket-table td {
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}
.ticket-table tbody tr {
    transition: background-color 0.15s ease;
}

/* Full-width override when ticket workspace is on screen */
.container:has(.ticket-workspace) {
    max-width: 100%;
    padding-left: 0;
    padding-right: 0;
}

/* Sidebar toggle button */
.sidebar-toggle {
    display: flex;
    align-items: center;
    justify-content: center;
    width: 36px;
    height: 36px;
    border: 1px solid var(--border);
    border-radius: 6px;
    background: var(--bg-2);
    color: var(--text-2);
    cursor: pointer;
    flex-shrink: 0;
    transition: background-color 0.15s ease, color 0.15s ease;
}
.sidebar-toggle:hover {
    background: var(--bg-3);
    color: var(--text-1);
}

/* Backdrop overlay (mobile/tablet) */
.sidebar-backdrop {
    display: none;
    position: fixed;
    inset: 0;
    background: rgba(0,0,0,0.5);
    z-index: 99;
}
.sidebar-backdrop.backdrop-visible {
    display: block;
}

/* Left sidebar (manager ticket views) */
.ticket-workspace {
    display: grid;
    grid-template-columns: 220px 1fr;
    gap: 0;
    min-height: calc(100vh - 120px);
    position: relative;
}
/* Desktop collapse via toggle */
.ticket-workspace.sidebar-collapsed {
    grid-template-columns: 0px 1fr;
}
.ticket-workspace.sidebar-collapsed .ticket-sidebar {
    width: 0;
    padding: 0;
    overflow: hidden;
    border-right: none;
}
.ticket-sidebar {
    position: sticky;
    top: 72px;
    align-self: start;
    background: var(--bg-2);
    border-right: 1px solid var(--border);
    padding: 1.25rem 0;
    height: calc(100vh - 72px);
    overflow-y: auto;
    overflow-x: hidden;
    transition: width 0.25s ease, padding 0.25s ease;
    width: 220px;
    z-index: 100;
}
.ticket-sidebar h6 {
    padding: 0 1rem;
    margin-bottom: 0.75rem;
    color: var(--text-2);
    font-size: 0.7rem;
    text-transform: uppercase;
    letter-spacing: 0.08em;
    white-space: nowrap;
}
.view-list {
    list-style: none;
    padding: 0;
    margin: 0;
}
.view-list hr {
    border-color: var(--border);
    margin: 0.5rem 1rem;
}
.view-list-item {
    margin: 0;
}
.view-link {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 0.5rem 1rem;
    color: var(--text-2);
    text-decoration: none;
    border-left: 3px solid transparent;
    font-size: 0.875rem;
    white-space: nowrap;
    transition: background-color 0.15s ease, color 0.15s ease;
}
.view-link:hover {
    background: rgba(255,255,255,0.04);
    color: var(--text-1);
    text-decoration: none;
}
.view-list-item.active .view-link {
    border-left-color: var(--primary);
    background: rgba(99, 102, 241, 0.08);
    color: var(--text-1);
    font-weight: 600;
}
.view-badge {
    font-size: 0.75rem;
    background: var(--bg-3);
    color: var(--text-2);
    padding: 0.1rem 0.5rem;
    border-radius: 10px;
    min-width: 1.5rem;
    text-align: center;
}
.ticket-main {
    padding: 0 1.5rem;
    min-width: 0;
}

/* ---- Responsive: below 1024px — sidebar is a drawer ---- */
@media (max-width: 1023px) {
    .ticket-workspace {
        grid-template-columns: 1fr;
    }
    .ticket-sidebar {
        position: fixed;
        top: 0;
        left: 0;
        height: 100vh;
        width: 260px;
        transform: translateX(-100%);
        transition: transform 0.25s ease;
        padding-top: 1.5rem;
        box-shadow: none;
    }
    .ticket-sidebar.sidebar-open {
        transform: translateX(0);
        box-shadow: 4px 0 24px rgba(0,0,0,0.4);
    }
}

/* ---- Responsive: below 768px — compact table + tighter spacing ---- */
@media (max-width: 767px) {
    .ticket-main {
        padding: 0 0.75rem;
    }
    .ticket-table {
        font-size: 0.8rem;
    }
    .ticket-table .badge {
        padding: 0.3rem 0.5rem;
        font-size: 0.7rem;
    }
    /* Hide lower-priority columns on phone */
    .ticket-table th.col-priority-3,
    .ticket-table td.col-priority-3 {
        display: none;
    }
}

.table a {
    color: inherit !important;
    text-decoration: none !important;
}

.table a:hover {
    opacity: 0.7;
}

.link-bold {
    font-weight: 600;
    color: inherit !important;
    text-decoration: none !important;
}

.link-bold:hover {
    opacity: 0.7;
}

.bg-primary {
    background: linear-gradient(135deg, var(--primary) 0%, var(--hover1) 100%) !important;
}

.bg-success {
    background: var(--success) !important;
}

.bg-danger {
    background: var(--danger) !important;
}

.bg-warning {
    background: var(--warning) !important;
}

/*someanimations */
@keyframes fadeIn {
    from {
        opacity: 0;
        transform: translateY(20px);
    }
    to {
        opacity: 1;
        transform: translateY(0);
    }
}

main {
    animation: fadeIn 0.5s ease-out;
}

.feature-icon {
    width: 4rem;
    height: 4rem;
    border-radius: 12px;
    display: flex;
    align-items: center;
    justify-content: center;
    margin-bottom: 1rem;
}

::-webkit-scrollbar {
    width: 10px;
}

::-webkit-scrollbar-track {
    background: var(--bg-1);
}

::-webkit-scrollbar-thumb {
    background: var(--bg-3);
    border-radius: 5px;
}

::-webkit-scrollbar-thumb:hover {
    background: var(--border);
}

.nav-dot {
    display: inline-block;
    width: 8px;
    height: 8px;
    background-color: #6366f1;
    border-radius: 50%;
    margin-left: 6px;
    margin-bottom: 2px;
}

/* ABOUT PAGE STYLING */
.about-page {
    max-width: 1100px;
    margin: 0 auto;
}

.about-page h2 {
    font-size: 2rem;
    font-weight: 700;
    letter-spacing: -0.03em;
    margin-bottom: 0.75rem;
}

.about-page p {
    font-size: 0.98rem;
    line-height: 1.7;
    color: var(--text-2);
}

.about-page .container {
    padding-top: 1.5rem;
    padding-bottom: 1.5rem;
}

.about-page .col h3 {
    font-size: 1.05rem;
    font-weight: 700;
    margin-bottom: 0.4rem;
}

.about-page .col p {
    margin-bottom: 0;
}

/* === Chatbot widget === */

#chatbot-container {
    position: fixed;
    bottom: 20px;
    right: 20px;
    z-index: 9999;
    font-family: inherit;
}

/* Floating ? button */
#chatbot-toggle {
    width: 48px;
    height: 48px;
    border-radius: 50%;
    border: none;
    background: var(--primary);
    color: #fff;
    font-size: 1.5rem;
    font-weight: 700;
    box-shadow: 0 4px 10px rgba(0,0,0,0.4);
    cursor: pointer;
    transition: transform 0.2s ease, box-shadow 0.2s ease;
}

#chatbot-toggle:hover {
    transform: translateY(-2px);
    box-shadow: 0 6px 16px rgba(0,0,0,0.5);
}

/* Chat window: sits ABOVE the button */
#chatbot-window {
    position: absolute;
    bottom: 60px;   
    right: 0;

    background: var(--bg-2);
    border-radius: 16px;
    box-shadow: 0 18px 35px rgba(0,0,0,0.55);
    display: flex;
    flex-direction: column;
    overflow: hidden;

    /* responsive size */
    width: min(320px, 90vw);
    max-height: min(480px, calc(100vh - 120px));

    /* hidden by default, animated */
    opacity: 0;
    transform: translateY(12px);
    pointer-events: none;
    transition: opacity 0.25s ease, transform 0.25s ease;
}

/* Visible when chat is open */
#chatbot-window.chatbot-open {
    opacity: 1;
    transform: translateY(0);
    pointer-events: auto;
}

/* Header bar */
.chatbot-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    background: var(--bg-3);
    padding: 0.75rem 1rem;
    font-weight: 600;
    border-bottom: 1px solid var(--border);
}

.chatbot-header button {
    border: none;
    background: transparent;
    color: var(--text-2);
    font-size: 1.2rem;
    cursor: pointer;
}

/* Messages area */
#chatbot-messages {
    padding: 0.75rem 1rem;
    flex: 1;
    overflow-y: auto;
    font-size: 0.9rem;
}

.chatbot-message {
    margin-bottom: 0.5rem;
}

.chatbot-message.user {
    text-align: right;
    color: var(--text-1);
}

.chatbot-message.bot {
    text-align: left;
    color: var(--text-2);
}

/* Input row */
#chatbot-form {
    display: flex;
    padding: 0.5rem;
    border-top: 1px solid var(--border);
    gap: 0.5rem;
}

#chatbot-input {
    flex: 1;
    border-radius: 8px;
    border: 1px solid var(--border);
    background: var(--bg-3);
    color: var(--text-1);
    padding: 0.4rem 0.6rem;
    font-size: 0.9rem;
}

#chatbot-form button {
    border-radius: 8px;
    border: none;
    background: var(--primary);
    color: #fff;
    padding: 0.4rem 0.8rem;
    font-size: 0.9rem;
    cursor: pointer;
}

.chatbot-message.bot a {
    color: var(--primary);
    text-decoration: underline;
}

.chatbot-message.bot a:hover {
    text-decoration: none;
}

.chatbot-message.bot a {
    color: var(--primary);
    text-decoration: underline;
}

.chatbot-message.bot a:hover {
    text-decoration: none;
}

.chatbot-message.bot {
    white-space: pre-line;
}

/* Topic chip buttons */
.chatbot-chips {
    display: flex;
    flex-wrap: wrap;
    gap: 6px;
    padding: 4px 0 8px;
}

.chatbot-chip {
    background: rgba(99, 102, 241, 0.15);
    color: var(--primary);
    border: 1px solid rgba(99, 102, 241, 0.3);
    border-radius: 16px;
    padding: 4px 12px;
    font-size: 0.8rem;
    cursor: pointer;
    transition: background 0.15s ease;
}

.chatbot-chip:hover {
    background: rgba(99, 102, 241, 0.3);
}

/* Back button */
.chatbot-back-btn {
    background: none;
    border: none;
    color: var(--text-2);
    font-size: 0.8rem;
    cursor: pointer;
    padding: 2px 0 6px;
    display: block;
}
.chatbot-back-btn:hover {
    color: var(--text-1);
}

/* Menu buttons (vertical list) */
.chatbot-menu {
    display: flex;
    flex-direction: column;
    gap: 6px;
    padding: 4px 0;
}
.chatbot-menu-btn {
    width: 100%;
    background: var(--bg-3);
    color: var(--text-1);
    border: 1px solid var(--border);
    border-radius: 10px;
    padding: 10px 14px;
    font-size: 0.85rem;
    text-align: left;
    cursor: pointer;
    transition: background 0.15s ease, box-shadow 0.15s ease;
}
.chatbot-menu-btn:hover {
    background: var(--bg-2);
    box-shadow: 0 0 0 1px var(--primary), 0 0 8px var(--glow1);
}

/* FAQ question buttons */
.chatbot-faq-btn {
    width: 100%;
    background: none;
    color: var(--primary);
    border: none;
    border-bottom: 1px solid var(--border);
    padding: 10px 0;
    font-size: 0.85rem;
    text-align: left;
    cursor: pointer;
    text-decoration: underline;
}
.chatbot-faq-btn:hover {
    color: var(--text-1);
}
.chatbot-faq-btn:last-child {
    border-bottom: none;
}

/* Inline textarea for issue description */
.chatbot-textarea {
    width: 100%;
    background: var(--bg-3);
    color: var(--text-1);
    border: 1px solid var(--border);
    border-radius: 8px;
    padding: 8px 10px;
    font-size: 0.85rem;
    font-family: inherit;
    resize: vertical;
    min-height: 60px;
    max-height: 120px;
    margin: 4px 0;
}
.chatbot-textarea:focus {
    outline: none;
    border-color: var(--primary);
    box-shadow: 0 0 0 2px var(--glow1);
}
.chatbot-textarea::placeholder {
    color: var(--text-2);
}

/* Action button row */
.chatbot-actions {
    display: flex;
    gap: 8px;
    padding: 8px 0 4px;
}

/* Primary action button (indigo) */
.chatbot-btn-primary {
    background: var(--primary);
    color: #fff;
    border: none;
    border-radius: 8px;
    padding: 8px 16px;
    font-size: 0.85rem;
    font-weight: 600;
    cursor: pointer;
    transition: background 0.15s ease;
}
.chatbot-btn-primary:hover {
    background: var(--hover1);
}
.chatbot-btn-primary:disabled {
    opacity: 0.6;
    cursor: not-allowed;
}

/* Secondary action button (grey outline) */
.chatbot-btn-secondary {
    background: none;
    color: var(--text-2);
    border: 1px solid var(--border);
    border-radius: 8px;
    padding: 8px 16px;
    font-size: 0.85rem;
    cursor: pointer;
    transition: background 0.15s ease, color 0.15s ease;
}
.chatbot-btn-secondary:hover {
    background: var(--bg-3);
    color: var(--text-1);
}

/* Ticket preview card */
.chatbot-ticket-preview {
    background: var(--bg-3);
    border: 1px solid var(--border);
    border-radius: 8px;
    padding: 10px 12px;
    font-size: 0.85rem;
    color: var(--text-2);
    margin: 4px 0;
    line-height: 1.6;
    word-break: break-word;
}

/* Success message */
.chatbot-success {
    color: var(--success);
    font-size: 0.9rem;
    font-weight: 600;
    padding: 12px 0 4px;
}

/* Loading state */
.chatbot-loading {
    color: var(--text-2);
    font-size: 0.85rem;
    padding: 8px 0;
    font-style: italic;
}

/* === Global search bar (navbar) === */
.global-search-wrap {
    position: relative;
    width: 300px;
    flex-shrink: 0;
}
.global-search-input-wrap {
    position: relative;
    display: flex;
    align-items: center;
}
.global-search-icon {
    position: absolute;
    left: 10px;
    color: var(--text-2);
    pointer-events: none;
}
.global-search-input {
    width: 100%;
    background: var(--bg-3);
    border: 1px solid var(--border);
    border-radius: 8px;
    color: var(--text-1);
    padding: 0.45rem 2.5rem 0.45rem 2.2rem;
    font-size: 0.85rem;
    outline: none;
    transition: border-color 0.15s ease, box-shadow 0.15s ease;
}
.global-search-input:focus {
    border-color: var(--primary);
    box-shadow: 0 0 0 2px var(--glow1);
}
.global-search-input::placeholder {
    color: var(--text-2);
    font-size: 0.8rem;
}
.global-search-kbd {
    position: absolute;
    right: 8px;
    background: var(--bg-2);
    border: 1px solid var(--border);
    border-radius: 4px;
    color: var(--text-2);
    font-size: 0.7rem;
    padding: 0.1rem 0.4rem;
    font-family: inherit;
    pointer-events: none;
}
.global-search-input:focus ~ .global-search-kbd {
    display: none;
}

/* Search dropdown */
.global-search-dropdown {
    position: absolute;
    top: calc(100% + 6px);
    left: 0;
    right: 0;
    background: var(--bg-2);
    border: 1px solid var(--border);
    border-radius: 10px;
    box-shadow: 0 12px 32px rgba(0,0,0,0.45);
    max-height: 420px;
    overflow-y: auto;
    z-index: 1050;
    display: none;
}
.global-search-dropdown.open {
    display: block;
}
.sr-group {
    padding: 0.5rem 0.85rem 0.25rem;
    font-size: 0.65rem;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.08em;
    color: var(--text-2);
}
.sr-item {
    display: block;
    padding: 0.55rem 0.85rem;
    color: var(--text-1);
    text-decoration: none;
    border-bottom: 1px solid var(--border);
    cursor: pointer;
    transition: background-color 0.1s ease;
}
.sr-item:last-child {
    border-bottom: none;
}
.sr-item:hover, .sr-item.sr-active {
    background: var(--bg-3);
    color: var(--text-1);
    text-decoration: none;
}
/* Ticket result */
.sr-ticket-top {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    margin-bottom: 0.2rem;
}
.sr-ticket-id {
    color: var(--text-2);
    font-size: 0.8rem;
    font-weight: 600;
    flex-shrink: 0;
}
.sr-ticket-title {
    font-weight: 600;
    font-size: 0.85rem;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}
.sr-ticket-meta {
    display: flex;
    align-items: center;
    gap: 0.4rem;
    margin-top: 0.15rem;
}
.sr-badge {
    font-size: 0.65rem !important;
    padding: 0.15rem 0.4rem !important;
}
.sr-meta-text {
    font-size: 0.75rem;
    color: var(--text-2);
}
/* User result */
.sr-user-top {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    margin-bottom: 0.1rem;
}
.sr-user-name {
    font-weight: 600;
    font-size: 0.85rem;
}
.sr-user-meta {
    display: flex;
    align-items: center;
    gap: 0.75rem;
}
/* Loading/empty states */
.sr-loading, .sr-empty {
    padding: 1rem;
    text-align: center;
    color: var(--text-2);
    font-size: 0.85rem;
}

/* === Macro slash-command popup === */
.macro-popup {
    position: absolute;
    background: var(--bg-2);
    border: 1px solid var(--border);
    border-radius: 10px;
    box-shadow: 0 12px 32px rgba(0,0,0,0.45);
    max-height: 200px;
    overflow-y: auto;
    z-index: 1060;
    min-width: 240px;
}
.macro-popup-item {
    display: flex;
    align-items: center;
    gap: 0.75rem;
    padding: 0.55rem 0.85rem;
    cursor: pointer;
    border-bottom: 1px solid var(--border);
    transition: background-color 0.1s ease;
}
.macro-popup-item:last-child {
    border-bottom: none;
}
.macro-popup-item:hover,
.macro-popup-item.active {
    background: var(--bg-3);
}
.macro-popup-shortcut {
    font-family: 'SFMono-Regular', Consolas, 'Liberation Mono', Menlo, monospace;
    color: var(--primary);
    font-size: 0.85rem;
    font-weight: 600;
    flex-shrink: 0;
}
.macro-popup-name {
    color: var(--text-2);
    font-size: 0.85rem;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}
.macro-popup-preview {
    position: absolute;
    top: 0;
    left: 100%;
    margin-left: 6px;
    background: var(--bg-2);
    border: 1px solid var(--border);
    border-radius: 10px;
    box-shadow: 0 12px 32px rgba(0,0,0,0.45);
    max-width: 280px;
    max-height: 200px;
    overflow-y: auto;
    font-size: 0.8rem;
    white-space: pre-line;
    padding: 0.75rem;
    color: var(--text-2);
    line-height: 1.5;
}

@media (max-width: 991px) {
    .global-search-wrap { width: 100%; margin-bottom: 0.5rem; }
    .macro-popup-preview {
        left: auto;
        right: 100%;
        margin-left: 0;
        margin-right: 6px;
    }
}
@media (max-width: 767px) {
    .global-search-wrap { width: 100%; }
    .macro-popup-preview {
        left: 0;
        right: auto;
        top: 100%;
        margin-left: 0;
        margin-top: 6px;
    }
}

/* ── Ticket detail — horizontal status bar ── */
.ticket-status-bar {
    border-left: 3px solid var(--primary);
}
.ticket-status-bar:hover {
    transform: none;
}
.ticket-status-bar .card-body {
    padding: 0.75rem 1.25rem;
}
.status-bar-items {
    display: flex;
    flex-wrap: wrap;
    gap: 1.25rem;
    align-items: center;
}
.status-bar-item {
    display: flex;
    align-items: center;
    gap: 0.4rem;
    font-size: 0.9rem;
}
.status-bar-label {
    color: var(--text-2);
    font-weight: 500;
}
/* Compact sidebar card on detail page */
.detail-sidebar .card:hover {
    transform: none;
}
/* ── SLA Badges — Zendesk-inspired 3-color timer pills ── */
.sla-badge {
    display: inline-flex;
    align-items: center;
    gap: 5px;
    padding: 3px 10px;
    border-radius: 20px;
    font-size: 0.8rem;
    font-weight: 700;
    letter-spacing: 0.02em;
    line-height: 1.4;
    white-space: nowrap;
}
.sla-badge .sla-clock-icon {
    flex-shrink: 0;
}
/* Green — on track */
.sla-ok {
    background: rgba(16, 185, 129, 0.15);
    color: #34d399;
}
/* Amber — under 1 hour remaining */
.sla-warning {
    background: rgba(245, 158, 11, 0.15);
    color: #fbbf24;
}
/* Red — breached / overdue */
.sla-breached {
    background: rgba(239, 68, 68, 0.15);
    color: #f87171;
}
/* Grey — paused or no SLA */
.sla-paused, .sla-none {
    background: rgba(107, 114, 128, 0.15);
    color: var(--text-2);
}
/* Detail page: bigger SLA badge */
.sla-badge-lg {
    font-size: 1.05rem;
    padding: 5px 14px;
}
.sla-badge-lg .sla-clock-icon {
    width: 16px;
    height: 16px;
}