How House'it Works

Everything you need to manage properties, communicate with residents, and keep things running in one place.

Getting Started

1
Register your manager account

Sign up with the registration code provided by HouseIt to create your manager account.

Your registration code is sent to you by HouseIt when you sign up for a plan. This ensures only authorised managers can create accounts.

Once registered, you'll land on the Manager Dashboard where you can see ticket stats, residents by property, and upcoming events at a glance.
2
Set up your properties and rooms

Add buildings, rooms, and configure your email settings and contractor list.

Go to Property Details to create buildings and define room numbers. Then head to Settings to:
  • Configure your email (SMTP) so the system can send notifications
  • Add your contractors with trades, contact info, and rates
  • Set up macros (quick reply templates) for common responses
  • Add chatbot Q&A entries so residents can self-serve
3
Invite your residents

Send secure invite links so residents can create their own accounts.

From Property Details, click Invite Resident, enter their email and room assignment. They'll receive an email with a secure link to register.

You can also bulk import residents via CSV in Settings > Data Import. It helps when you're onboarding a full building at once.
4
Manage everything from one dashboard

Tickets, announcements, parcels, contractors, and facility bookings all in one place.

Your dashboard shows you:
  • Ticket overview - pending, in progress, completed, with SLA timers
  • AI-assisted triage - automatic categorisation, priority suggestions, and draft replies
  • Parcel tracking - log deliveries, notify residents, track collection
  • Announcements & calendar - post notices and schedule recurring events
  • Facility bookings - manage shared spaces and resident reservations

What You Can Do

Click any card to learn more

Ticket Management
View, filter, assign, and respond to maintenance requests with SLA tracking.
Click to expand
  • Filter tickets by status, resident, tags, or assignment
  • Track SLA deadlines with real-time countdown timers
  • Add internal notes visible only to your team
  • Use macros (quick reply templates) for common responses
  • Tag tickets for organisation and reporting
AI Powered
Smart Triage & Draft Replies
AI automatically categorises tickets, suggests priorities, and drafts replies.
Click to expand
  • Auto-categorisation - maintenance, billing, complaint, emergency, or general
  • Priority suggestion - low to urgent, with confidence score
  • Smart Draft - generates a reply you can edit before sending
  • Contractor matching - suggests the right contractor based on issue type
  • Learns over time - improves accuracy from resolved tickets
Parcel Tracking
Log deliveries, notify residents, and track collection status.
Click to expand
  • Log parcels with carrier, tracking number, and storage location
  • Send email notifications to residents automatically
  • Track status: Received → Notified → Collected
  • Residents can confirm collection from their dashboard
Announcements & Calendar
Post notices, schedule recurring events, and view everything on a calendar.
Click to expand
  • Post announcements to all residents or specific properties
  • Schedule events with types: cleaning, inspection, maintenance, etc.
  • Set up recurring events (weekly, biweekly, monthly)
  • Visual calendar view with colour-coded event dots
New
Facility Booking
Manage shared spaces like gyms, BBQ areas, and meeting rooms with time slots.
Click to expand
  • Create facilities with opening hours and max booking duration
  • Assign to specific buildings or make available to all
  • Residents browse and book available time slots
  • View and manage all bookings from one place
Team & Contractor Management
Add staff with granular permissions and manage your contractor database.
Click to expand
  • Create staff accounts with specific permissions (tickets, parcels, announcements)
  • Maintain a contractor database with trades, rates, and availability
  • Side conversations - email contractors directly from a ticket
  • AI suggests the right contractor based on ticket category

Frequently Asked Questions

How is my data protected? ▼
All data is stored securely with role-based access control. Residents can only see their own tickets, parcels, and announcements. Managers see data relevant to their properties. Passwords are hashed and all communication uses encrypted connections.
What happens when I submit a ticket? ▼
The AI automatically categorises your ticket (maintenance, billing, emergency, etc.) and assigns a priority level. Your property manager is notified immediately. You'll receive email updates as the ticket progresses through to resolution.
Can I use this on my phone? ▼
Yes. House'it works on phones, tablets, and desktops in a normal web browser. No app download required.
How does the AI learn and improve? ▼
When tickets are resolved, managers can submit them for AI training. The system learns from real resolved tickets to improve its categorisation accuracy over time. Managers can also correct the AI's predictions, and the corrected labels are what the model learns from.
What if the chatbot can't answer my question? ▼
The chatbot will offer to create a maintenance ticket for you. Your request then goes directly to your property manager with all the details you provided.

Ready to get started?

Register Login